One Acre Fund is offering a Junior ITSM Technician Intern position through its Young Professionals Program, designed for high-performing African graduates. This paid internship provides substantive work assignments on high-impact projects, focusing on IT support and service management within a mission-driven organization dedicated to empowering smallholder farmers.
The program emphasizes career growth, offering weekly check-ins, mentorship, training, and regular performance feedback. Interns will have the opportunity to develop practical ITSM and technical support skills while contributing to One Acre Fund's operations in either Kigali, Rwanda, or Kakamega, Kenya.
Quick Facts
| Opportunity | Internship |
|---|---|
| Institution | One Acre Fund |
| Location | Kigali or Kakamega, Kenya or Rwanda |
| Region | Africa |
| Open to | Citizens or permanent residents of Kenya and Rwanda |
| Funding | Partially funded |
| Stipend / Salary | Reasonable stipend provided |
| Start date | As soon as possible |
| Application deadline | 20 January 2027 |
About the Position
The intern will serve as a Junior ITSM Technician, primarily responsible for first-level IT support. Key duties include adhering to service desk policies, providing initial support for user inquiries, escalating complex issues, and communicating updates to users. The role also involves following troubleshooting procedures for hardware, software, and user errors, assisting with ticket documentation, and resolving common service requests such as basic troubleshooting, user licensing, and account setup. The intern will also contribute to documentation and knowledge management by updating basic guides and logging issue resolutions.
Eligibility
- Must be a citizen or permanent resident of Kenya or Rwanda.
- Possess foundational IT knowledge and basic troubleshooting skills.
- Familiarity with ITIL foundations and ITSM concepts.
- Understanding of organizational technology policy and service desk procedures.
Benefits
- Reasonable stipend for the contract duration.
- Assistance in locating suitable housing for interns based in rural areas.
- Weekly check-ins with manager, access to mentorship and training.
- Regular performance feedback and career reviews.
- Opportunity to shape a growing organization and gain rewarding technical experience.
Documents Required
Not specified in the official listing – check the source page.
How to Apply
- Apply online through the provided application link.
Source: ReliefWeb Jobs.
Details can change – always confirm eligibility and deadline on the official listing before applying.
Featured image: Photo by panumas nikhomkhai on Pexels
